U-Haul Return Policy
We want you to be completely satisfied with your purchase, which is why we offer easy returns for unused merchandise within 30 days of purchase. Whether you bought your items online or at a U-Haul center, we are here to ensure a seamless refund process.
Verify Eligibility
Ensure your items are in their original, unused condition and were purchased within the last 30 days.
Gather Documentation
Locate your original receipt or order confirmation email to verify proof of purchase for a full refund.
Choose Return Method
Bring your items to any U-Haul company-owned center or initiate a mail-in return through our online portal.
Receive Your Refund
Once we receive and inspect the items, your refund will be processed to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing